Hotel New Otani Osaka

This hotel has the best concierge. They went above and beyond to make our stay in Osaka both fun and memorable. While the rooms were a bit dated, everything was clean and comfortable. The view from our rooms of the Osaka Castle and the river with Cherry Blossoms trees was spectacular. Each morning I ran around the moat and through the parks near the castle. Beautiful scenery and delicious food stand everywhere. One afternoon, we ate desserts at the sweets buffet on the 1st floor of the hotel. It was delicious. We also ate at the restaurant on the 18th floor. Steak and scallops were grilled to perfection. Lastly, room service had a great American style breakfast. The metro was just a short walk from the hotel.

The interior of the lobby of the hotel was very nice and it was walking distance from the Osaka Castle. It was close to a metro station, which was convenient. We liked that the hotel had tennis courts. We were able to use it, but paid extra fees. The staff was very friendly.

Staff were amazing, very attentive and smiling from the moment you walk in the front door to the moment you leave. Great location, close to metro, Osaka castle and a short metro ride to other attractions. Breakfast was good

Good location near the castle. Good breakfast and dinner. very helpful concierge and guest relations staff.

All the employees were very helpful, professional, and hospitable. Room was clean and tidy. View in-our room was beautiful and memorable. The location was safe and quiet near the train station and convenience store.